Effective September 16, 2026. This Privacy Policy explains how PetShipCo collects, uses, shares, and protects personal information when you visit or shop at petshipco.com.
Depending on how you use the store, we may collect your name, billing and shipping address, email address, phone number, account information, order history, product interactions, support messages, device and browser information, IP address, cookie identifiers, and related usage information.
We may use information to process and deliver orders, provide customer support, maintain accounts, prevent fraud, operate and secure the website, improve the shopping experience, comply with legal obligations, measure performance, and send marketing communications when permitted.
Payment information is processed through payment services offered at checkout, including WooCommerce-related payment services where enabled. PetShipCo generally does not need to store a customer’s full payment-card number in ordinary store records.
We may share information needed to fulfill an order—such as your name, delivery address, contact information, and order details—with suppliers, warehouses, fulfillment partners, and shipping carriers. This is necessary to deliver products and resolve order issues.
The site may use cookies and similar technologies for cart functions, account sessions, security, analytics, fraud prevention, personalization, and marketing measurement. Depending on enabled features, providers may include WooCommerce-related services, Jetpack, Google, Mailchimp, Pinterest, and TikTok.
We may share personal information with service providers that help operate the store, process payments, fulfill and ship orders, host technology, provide analytics, prevent fraud, or support customer communications. We may also disclose information when required by law or when reasonably necessary to protect rights, safety, or security.
Information may be retained as reasonably needed for orders, accounting, tax, support, fraud prevention, dispute resolution, and legal obligations. We use reasonable safeguards designed to protect store data, but no online system can guarantee absolute security.
You may have rights to request access, correction, deletion, or other privacy choices depending on where you live and applicable law. You can also unsubscribe from marketing communications using the instructions in those messages.
PetShipCo is not intended to knowingly collect personal information directly from children in circumstances where parental consent is legally required.
Privacy questions or requests can be sent to info@petshipco.com or by phone at 361-271-3655.
