Effective September 16, 2026. PetShipCo works with fulfillment partners and warehouses to ship products directly to customers. Shipping options, charges, and availability are shown during checkout when available for the selected items and destination.
Orders are reviewed and routed for fulfillment after payment is successfully authorized. Processing time can vary by product, warehouse, weekends, holidays, inventory status, and order verification.
Any shipping charge that applies to your order will be displayed before you place the order. Delivery dates shown by carriers or fulfillment partners are estimates, not guarantees, because weather, carrier delays, address issues, and other events can affect delivery.
Because PetShipCo may use more than one warehouse or fulfillment partner, products from the same order may arrive in separate packages and on different days. Separate tracking numbers may be provided.
When tracking is available, it will be included in order updates. You can also use our Track Order page.
Please review your shipping address carefully before placing an order. Customers are responsible for providing a complete and accurate delivery address. Contact PetShipCo promptly if you notice an address problem; changes may not be possible after fulfillment begins.
If an item arrives damaged, incorrect, incomplete, or appears lost in transit, contact PetShipCo with your order number and supporting photos when appropriate. Do not return a product to the address printed on the package unless PetShipCo specifically authorizes that return destination.
Email info@petshipco.com or call 361-271-3655 for shipping or delivery support.
